Storage Ham Terms and Conditions for Removal and Storage Services

These Terms and Conditions set out the basis on which Storage Ham provides removal, storage and related services in the United Kingdom. By placing a booking with Storage Ham, you agree that these Terms and Conditions shall apply to all services we provide to you. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or organisation that requests services from Storage Ham and is responsible for payment.

Services means any removal, transport, storage, packing, loading, unloading, or related services carried out by Storage Ham.

Goods means the items of any description which are to be moved, handled, packed, stored, or otherwise dealt with by Storage Ham on your behalf.

Agreement means the contract between you and Storage Ham incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

Working day means any day other than Saturday, Sunday or public holidays in the United Kingdom.

2. Scope of Services

Storage Ham provides household and commercial removals, storage, and associated services. Our services may include loading, unloading, packing, unpacking, transportation, storage of goods, and other agreed tasks directly connected with removals and storage. The specific services to be delivered will be described in your quotation and booking confirmation.

We reserve the right to refuse to carry or store any goods that are prohibited by law, unsafe, or unsuitable for transport or storage, including but not limited to hazardous materials, illegal items, perishable goods, and waste items not in compliance with relevant waste regulations.

3. Booking Process

To request services, you may provide us with details of your requirements including the collection address, delivery address where applicable, access conditions, approximate volume of goods, and preferred dates. Based on the information you provide, we may issue a quotation and any relevant service description.

Your booking is not confirmed until you have accepted the quotation and any specified deposit or prepayment has been received by Storage Ham where required. Acceptance may be provided in writing, through a booking platform, or by other means agreed in advance.

It is your responsibility to ensure that all information supplied during the booking process is accurate and complete. Any changes to the nature of the goods, the addresses, dates, access conditions, or other significant aspects of the move may result in an amended quotation and additional charges.

Storage Ham reserves the right to decline any booking at its discretion, including where it is not practical or safe to provide the requested services.

4. Quotations and Prices

Unless otherwise stated in writing, our quotations are based on the information you provide, and on normal access conditions at both collection and delivery points. Quotations are generally provided for a specified period. If no validity period is stated, the quotation is valid for 30 days from the date of issue.

The quotation covers only the services expressly stated. Additional services such as packing, dismantling or reassembly of furniture, special handling of fragile or high-value items, or waiting time beyond a reasonable period may incur additional charges.

Our prices are usually stated inclusive of any applicable VAT or other taxes where indicated. If VAT or other taxes change before the date of service, we may adjust the final price accordingly in line with legal requirements.

Storage charges, where applicable, will be invoiced according to the rate and billing period set out in your quotation or storage agreement. We may review our storage rates periodically and will give you reasonable notice of any changes that affect ongoing storage.

5. Payments and Invoicing

Payment terms will be stated in your quotation or booking confirmation. Unless otherwise agreed in writing, payment for removal services is due in full no later than the last working day before the scheduled service date.

For ongoing storage, payments are usually due in advance for each storage period. Non-payment of storage charges may result in suspension of access and may ultimately give us rights over the goods as set out in these Terms and Conditions.

We may require a deposit or full prepayment as a condition of confirming your booking. Where deposits are taken, they may be applied against final charges or retained in the event of cancellation subject to the cancellation terms in these conditions.

If payment is not received in accordance with the agreed terms, we may charge interest on the overdue amount at the statutory rate allowed under UK law until payment is made in full. We may also withhold or suspend services, including delivery or release of goods from storage, until all outstanding sums have been paid.

Invoices will be issued electronically or by other means agreed with you. It is your responsibility to inform us promptly of any changes in billing details.

6. Customer Responsibilities

You are responsible for ensuring that:

The goods to be moved or stored are your property, or you have full authority from the owner to enter into this agreement and to request our services.

All necessary consents, permits, and parking arrangements are in place at collection and delivery addresses, including any permissions required from building management or local authorities.

Goods are properly prepared for removal if you have not requested packing services, including safe disconnection of appliances, secure packing of fragile items, and appropriate labelling where necessary.

Any items that are hazardous, prohibited, restricted, or subject to special handling requirements are disclosed to us in advance.

Access to the premises is safe, free from obstruction, and suitable for the type of vehicles and equipment we will use.

You, or a person authorised by you, are present at collection and delivery to provide instructions, confirm items, and sign any relevant documents where reasonably required.

7. Cancellations and Amendments

If you wish to cancel or amend a booking, you must notify us as soon as possible. Any cancellation or amendment may be subject to charges, depending on the timing of your notice and the nature of the change.

Where a confirmed booking is cancelled by you:

If you cancel more than a reasonable number of working days prior to the service date specified in your quotation or booking confirmation, we may refund any prepayment or deposit subject to a deduction for any reasonable administrative costs.

If you cancel within a shorter period prior to the scheduled service date, we may charge a cancellation fee up to a specified percentage of the quoted price or retain the deposit, reflecting the work and resource allocation already undertaken.

Details of applicable timeframes and charges will be set out in your quotation or booking confirmation, or communicated to you at the time of booking.

Where you request changes to dates, locations, or the scope of services, we will try to accommodate these requests but cannot guarantee availability. Changes may result in revised pricing. If we are unable to accommodate your requested changes and you choose to cancel, the cancellation terms in this section will apply.

8. Access, Parking and Delays

You must provide adequate access at collection and delivery addresses. This includes ensuring that doorways, stairs, lifts, corridors, and approaches are suitable and available at the agreed time. If access is restricted or unsuitable, we may charge additional fees for extra labour, equipment, or time, or may decline to carry out some or all of the services if it is unsafe or impracticable.

It is your responsibility to arrange necessary parking or obtain any permits or dispensations required. Any parking charges or penalties incurred as a result of providing the services may be added to your invoice.

We will use reasonable efforts to carry out the services on the agreed date and at the approximate time communicated to you. However, timing may be affected by traffic, weather, access issues, or other circumstances beyond our direct control. We are not liable for losses arising solely from delays or changes in timing that are outside our reasonable control, though we will keep you informed and seek to minimise disruption.

9. Storage Terms

Where goods are placed into storage with Storage Ham, you agree to the following additional terms.

All goods must be safe, securely packed, and labelled where necessary. We may refuse to store goods that are damp, infested, contaminated, hazardous, illegal, perishable, or otherwise unsuitable for storage.

Storage is provided on the basis of a recurring charge as specified in your quotation or storage agreement. Storage charges are due in advance and continue to accrue until all goods are removed and any outstanding balances are settled.

Access to stored goods may be by appointment and may be subject to reasonable handling or access fees depending on the level of service you have agreed with us.

If storage charges or other sums remain unpaid, we may exercise a lien over the goods, meaning we may retain possession until full payment is received. If amounts remain unpaid for a prolonged period, we may, after providing notice where required by law, sell or dispose of some or all of the goods to recover outstanding sums and any reasonable costs of sale or disposal.

10. Prohibited Goods and Waste Regulations

You must not request us to move or store, and we may refuse to handle, any goods that are prohibited by law or that present an unreasonable risk to health, safety, or the environment. This includes, but is not limited to, explosives, flammable substances, compressed gases, illegal drugs, firearms and ammunition except where fully compliant with law and by prior written agreement, live animals, plants requiring special conditions, perishable food, and hazardous or clinical waste.

Where we are requested to remove or dispose of unwanted items, this will be treated as a waste management activity and must comply with applicable UK waste regulations. We will only dispose of items in accordance with relevant environmental legislation and may apply additional charges for waste handling, transport, and disposal.

You confirm that any items given to us for disposal are yours to dispose of and are not subject to third party claims. You must not include hazardous or regulated waste in general household or commercial items designated for disposal unless this has been explicitly agreed in advance and complies with all relevant regulations.

11. Liability and Limitations

We will take reasonable care in handling, transporting, and storing your goods. However, our liability is subject to the following limitations.

We are not liable for loss or damage to goods where this results from inherent defects, pre-existing damage, normal wear and tear, natural deterioration, atmospheric or climatic conditions, vermin or infestation not caused by our negligence, or inadequate packing by you or a third party where we have not provided the packing service.

We are not responsible for valuables such as jewellery, cash, documents, collections, or items of exceptional value unless these have been specifically declared to us in writing, accepted by us, and appropriate arrangements and charges have been agreed.

In the event that we are found liable for loss of or damage to goods, our liability may be limited to a specified maximum per item or per consignment as stated in your quotation or other documentation. You are strongly advised to arrange appropriate insurance cover for your goods, either through your own insurers or, where available, through arrangements we may offer.

We are not liable for indirect or consequential losses, loss of profit, loss of opportunity, or similar claims arising from delays, failure to perform, or damage to goods, except where such liability cannot be excluded under applicable law.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot lawfully be limited or excluded.

12. Claims and Notification of Loss or Damage

You must inspect your goods as soon as reasonably possible after completion of the services or after goods are removed from storage. Any visible loss or damage should be noted at the time of delivery where reasonably possible.

Any claim for loss or damage to goods or for other issues relating to our services must be notified to us in writing within a reasonable timeframe. We may require supporting information and evidence, including photographs and details of the items concerned. Failure to notify within a reasonable period may affect our ability to investigate your claim and may limit or reduce any compensation payable, in line with applicable law.

13. Force Majeure

We are not liable for any delay, failure to perform, or loss arising from events beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, industrial disputes, acts of terrorism, civil unrest, public health emergencies, or restrictions imposed by authorities.

Where such events occur, we will take reasonable steps to notify you and to resume or re-arrange services as soon as reasonably practicable.

14. Termination

Either party may terminate the agreement for storage or other ongoing services by giving written notice in accordance with the notice period set out in the quotation or storage agreement. You must settle all outstanding charges and arrange for the removal of your goods by the termination date.

We may terminate the agreement immediately if you commit a serious breach of these Terms and Conditions, fail to pay sums due, provide false or misleading information, or engage in unlawful or unsafe conduct relating to our services.

15. Data Protection and Privacy

We will handle your personal information in accordance with applicable UK data protection law. Your details will be used for the purposes of providing and administering our services, managing payments, and meeting legal obligations. We may retain records for a reasonable period for accounting, insurance and regulatory purposes.

We take reasonable steps to keep your information secure and will not sell your personal data. We may share limited information with trusted third parties where necessary to deliver our services or comply with legal requirements.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Ham agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, except that if you are a consumer residing elsewhere in the United Kingdom, you may also bring proceedings in your local courts where required by law.

17. General Provisions

If any part of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by Storage Ham in exercising a right or remedy does not constitute a waiver of that right or remedy.

No person other than you and Storage Ham has any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of this agreement. These Terms and Conditions, together with any quotation or written confirmation, constitute the entire agreement between you and Storage Ham in relation to the services and supersede any previous understandings or agreements.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless changes are required by law or regulation.